Returns are accepted on unopened, factory-sealed units only. If your unit arrives damaged or does not start on first use, contact us immediately with photos or video and we will make it right.

Orders process immediately. See our Refund Policy for cancellation details.

Why Buy From Us: Our Commitment to You

At Durvy Industrial, we understand that purchasing a generator for your home or business—especially when shipping to remote locations like Guam, Saipan, Puerto Rico, or the U.S. Virgin Islands—requires trust. Because we do not rely on automated feedback systems, we believe in radical transparency to prove our reliability.

1. Expert Shipping & Logistics

We know the complexities of your region’s supply chain. We don’t just drop-ship; we personally oversee the logistics for every unit.

• Heavy-Duty Boxed Security: Ensures safe delivery.

• Full Tracking Transparency: You will receive proactive tracking updates so you know exactly where your equipment is from our warehouse to your doorstep.

2. Authorized Dealership

We are an Authorized Dealer for our generator lines. This means you are buying genuine, factory-supported equipment. When you purchase from us, you get the full weight of the manufacturer’s warranty and support, backed by our professional oversight. Look for our Authorized Dealer badge near the checkout to ensure you are receiving a factory-warrantied product.

3. Proactive FAQ: Your Questions, Answered

We are a generator dealer that owns and uses MXR Generators.  We don't just sell them, we use them.

Q: How do I know this will arrive safely? A: We eliminate the risk of transit damage by utilizing professional boxing protocols here in Missouri. We treat every unit as if it were being delivered to our own family.

Q: What happens if it arrives damaged? A: You are not in this alone. We prioritize your purchase from start to finish. If a unit arrives damaged, we handle the replacement process directly for you. You will never be stuck dealing with an overseas manufacturer—you deal with us, and we make it right.

Q: How long does shipping take? A: We ship USPS Priority and use the estimates provided by the USPS.   Our Zip Code is 63084, if you would like to see your exact estimate, use the link below.   Your Expected Delivery Day is under "Priority Mail"

https://postcalc.usps.com/servicecommitments

Q: How much power do I need? A: Contact us, we will help.   OR take photos of your appliances etc and email them over and we will get back to you.

Still have a question? Contact us directly