Refund policy

Return & Cancellation Policy

U.S. Territories (Guam, Saipan, CNMI, Puerto Rico, U.S. Virgin Islands)

Scope
This policy applies to generator units shipped to U.S. Territories.

Return Eligibility

  • Condition: Returns are accepted on unopened, factory-sealed units only

  • No returns: Units that have been opened, fueled, or used

Damaged or Does Not Start

If a generator arrives damaged, or does not start on first use, contact us immediately with photos or video and we will make it right.

Shipping & Fees

  • Return shipping: Buyer is responsible for all return costs and logistics

  • Refund method: Issued to original payment method after inspection

Logistics & Restrictions

  • Return labels: Not provided for territory shipments requiring customs documentation

  • Hazardous materials: Once fueled, units cannot be returned under any circumstances

Order Cancellation (All Orders)

Orders begin processing immediately after purchase. Each unit is ordered, received, inspected, and prepared for shipment specifically for your order.

  • Cancellation window: Within 12 hours of order placement

  • After 12 hours, cancellation may be approved at our discretion

By placing an order, you agree to these terms.

U.S. 48 States

Return Window
30 days from delivery

Condition
Item must be unused, in original packaging, and in the same condition received

Return Process

  • Contact sales@durvy.com for approval before returning anything. Returns sent without approval will not be accepted.

  • Return address:
    1841 Denmark Road
    Union, MO 63084

Shipping

  • Return labels may be provided if the return is approved

  • Otherwise, buyer may be responsible depending on reason for return

Refunds

  • You will be notified once your return is received and inspected

  • If approved, refunds are issued to the original payment method

  • Processing time: up to 10 business days, plus any banking delays

If more than 15 business days have passed after approval, contact us at sales@durvy.com.